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Certified Stable Master Chief™

Managing the continuous flow of value from one end of your operation to another requires a top-down perspective of your system as a whole, effective team delegation, a team-based relationship with your customers and suppliers, responsive asset management, and real-time information processing. If managed correctly, the business owners become empowered with full situational awareness and are free to focus on more strategic interests such as growing their business.

A Certified Stable Master Chief™ can achieve this level of Operational Excellence. Attend a CSMC Certification course to learn:

• How to understand a business as a system of functions delivering value to paying customers.


     - How to visualize, quantify, and map incoming materials and information from suppliers in a supply chain.

     - How to scope the capabilities needed by the organization to add customer and business value to those matierials and information.

     - How to catigorize both customer and business value.

     - How to systematize a recurring process into a Kata using process models, procedures, checkpoints, and checklists.

     - How to continously improve a process using Lean, Flow, Kaizen, mistake-proofing, short feedback cycles, and process metrics. 

     - How to identify the Hidden Factory of rework, scrap, delays, and other wastes identified in Lean Thinking.

     - How to identify and remove bottlenecks using the Theory of Constraints model, to achieve Flow.

     - How to identify root causes using the 5 Why's technique, Ishikawa diagrams, focus-groups, Affinity diagrams, and more.

     - How to deal with recurrinng and new issues using a checklist, asset recovery models, and Corrective and Preventative Action.

     - How to mistake-proof a problematic step using Poka-Yoke, color-codes, pictures, and elimination.


• How to lead my team into the future, through empowerment and servant leadership.

    

    - How to use Servant Leader techniques to empower my teams of Process Owners to function at their fullest capacity.

    - How to triage the three work queues: planned work, urgent new request, and non-confirming rework?

    - How to create and manage our process assets using document control and revision histories.


How to govern the present, ensuring the Process Owners have clear objectives & constraints, and are empowered to succeed.

    - How to use a Kanban board to keep team tasks transparent and everflowing.

    - How to identify and address bottlenecks within the value stream, as they appear.

    - How to cater to nonconfirming issues reported by our customers.


 How to manage the past, so that we can learn from our experiences, and measure progress over time.


    - How to use the Performance Console to display all critical department progress and information.

    - How to record training, to ensure all Process Owners receive regular training and cross-training, as needed.

    - How to track improvements in key performance indicators such as customer satisfaction, service levels, and net promotor scores.


• How to concurrrently report on the progress of my work, and the overall status of my areas?


    - How to use Service Level Agreement Monitor (S.L.A.M. Charts) to show process performance against service level agreements.

    - How to use customer satisfaction surveys, and conversations to metric customer satisfaction levels and Net Promotor Scores.

    - How to visibly show any roadblocks stopping my critical task progress.


• How to help teams of Process Owners trust eachother, make better decisions together, and resolve inevitable conficts.


    - How to help teams collaborate together to produce better results?

    - How to help teams to overcome common biases by using metrics.

   -  How to help teams embrace, and then resolve conflicts, so that they can grow and develop trust.

   -  How to help teams become emotionally vulunerable to eachother, so that the best ideas are shared. 


• How to coach and mentor Process Owners on the team to grow as indivdiuals and succeed in our environment.


    - How can I invest in my Process Owners?

    - How can I help them achieve their goals?

    - How can I help them understand why their results are important to the customers and the business?


• How to interface with teams outside of my area for ongoing market feedback and change control needs.

    - How can I keep intra-department communication flowing so my teams are not siloed?

    - How can I secure change-control checkpoints with the larger organization?

    - How can I collect market feedback and report it back to my teams, on a daily basis?

   -  How can I bring issues customers report to our Help Desk back to my teams on a daily basis? 




A Certified Stable  Trainer will contact you.

Get Certified

A Certified Stable Master Chief™ is a 2 day training program
enabling you to setup and manage a Stable Framework™ environment successfully.